This Privacy Policy explains how ONLYGIGZ, LLC (“OnlyGigz,” “we,” “us”) collects, uses, shares, and protects information through the OnlyGigz App, Admin Dashboard, and website (collectively, the “Platform”). It applies to Musicians, Organizers/Venues, and anyone else who visits or uses the Platform, and should be read together with our Terms and Conditions. This Policy covers information we collect through the Platform, through emails, texts, or other electronic messages between you and OnlyGigz, and when you interact with our ads or content on third-party sites that link back to this Policy. It does not cover information collected by any third party through their own websites, apps, or services, even if they link to or integrate with the Platform — including listings imported by the Aggregation Module, which are addressed separately in Section 6 below. By accessing or using the Platform, you agree to this Privacy Policy. If you do not agree with our practices, please do not use the Platform.
1. Children's Privacy
The Platform is not directed to children under 13 (or under 16 where required by local law), and we do not knowingly collect personal information from them. No one under 13 may provide information to the Platform. If we learn that a child has provided us personal information, we will delete it. If you believe we may have collected information from a child, contact us at admin@onlygigz.app.
2. Information We Collect
We collect information directly from you, automatically as you use the Platform, and in some cases from third parties. The categories of information we collect include:
- Account & profile information: name, email, phone number, password, profile photo, bio, genre, skills/instruments, pricing, and business or venue information where applicable.
- Portfolio content: performance photos, video clips, and audio samples you upload.
- Availability data used by the Matching Engine and Organizers when booking.
- Verification & tax documents, including government-issued identification, tax forms, and certifications you choose or are required to provide.
- Payment & escrow information. Billing and payout details are collected and stored directly by Stripe; OnlyGigz does not store full card numbers or bank account credentials.
- Gig Contracts and electronic signatures.
- Booking & communications data, including messages, applications, Booking details, and reviews/ratings.
- Location data, including approximate location and precise device location if you enable it.
- Device & usage data, including IP address, device type, operating system, app version, log data, crash reports, notification tokens, cookies, and similar technologies.
3. Sensitive Documents: How We Protect Them
Identity documents, tax forms, and certifications you upload are treated as sensitive information:
- Stored encrypted, separately from general profile data.
- Accessible only to authorized OnlyGigz Admin personnel for identity verification, tax/compliance, and fraud-prevention purposes.
- Retained only as long as needed for verification and legal/tax recordkeeping purposes, subject to applicable legal obligations.
4. How We Use Information
We use the information described above to:
- Operate the Platform, including account creation, profile display, Gig posting/browsing, Bookings, messaging, and notifications.
- Process payments and escrow, facilitate payouts, and generate/store Gig Contracts and e-signatures.
- Verify identity and tax status and maintain records for compliance.
- Power the Matching Engine using profile, availability, genre, location, budget, and experience data.
- Run automated AI classification and spam/fraud detection.
- Monitor for fraud, abuse, Terms violations, and security threats.
- Analyze and improve the Platform and deliver a more personalized experience.
- Send service communications and, with your consent where required, marketing communications about OnlyGigz's services.
- Comply with legal and tax obligations.
5. Automated Matching & Fraud Screening
The Matching Engine and AI classification/spam-fraud detection systems process profile, availability, and Gig data to generate recommendations and flag suspicious listings automatically. These tools inform what you see and support Admin review, but Admin — not the algorithm alone — makes final decisions on account or listing actions with material consequences.
6. Gig Listings from Public Sources
OnlyGigz may import publicly available Gig postings from community and venue boards. These imported listings may include information about individuals or businesses who have not created an OnlyGigz account.
- We only collect information that was already publicly posted by the source.
- This information is used to populate Gig listings and, where applicable, create an Admin-issued account the relevant business or individual can later claim.
- If you believe your information was imported and want it corrected or removed, contact admin@onlygigz.app.
7. How We Share Information
We do not sell your personal information for money. We may share information in the following circumstances:
- With other Users as necessary for profiles, bookings, communications, reviews, and the normal operation of the Platform.
- With Stripe to process payments, escrow, and payouts.
- With e-signature and document-storage providers to generate, sign, and securely store Gig Contracts and uploaded documents.
- With service providers that support hosting, cloud storage, notifications, analytics, customer support, security, and other Platform functions.
- In aggregated or de-identified form that does not identify an individual.
- When required for legal, security, fraud-prevention, or compliance purposes.
- In connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality protections.
Data Sharing
- Customer data is not shared with third parties for promotional or marketing purposes.
- Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this Policy excludes mobile opt-in data.
8. Messaging Program Terms and Conditions
- The messaging program may consist of general customer care messaging to answer questions and provide support to customers, and/or marketing messaging that includes discount codes, special deals, or texts promoting our products/services, depending on which program(s) you opt in to. We will only send content you have explicitly signed up to receive via our opt-in process. Messages will be sent from (833) 444-4669.
- You can cancel the SMS service at any time. Just text STOP to the phone number from which you received messages. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
- If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or contact us at admin@onlygigz.app.
- Carriers are not liable for delayed or undelivered messages.
- Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have questions about your text or data plan, contact your wireless provider.
- Your participation in our messaging program is voluntary. Consent to receive marketing text messages is not a condition of purchasing any goods or services from OnlyGigz.
- Mobile opt-in information and consent will not be shared, sold, rented, or disclosed to third parties or affiliates for their marketing or promotional purposes.
9. Cookies & Tracking Technologies
The Platform uses cookies, mobile device identifiers, web beacons/pixels, and similar technologies to keep you logged in, remember preferences, understand usage, and measure performance. You can control cookies through your browser or device settings; disabling some may limit Platform functionality.
10. Choices About How We Use and Disclose Your Information
- Tracking technologies: Adjust your browser or device settings to block or limit cookies and similar technologies.
- Email marketing: Opt out of promotional emails using the unsubscribe link or adjust your notification preferences.
- SMS marketing: Reply STOP to the number from which you received the message to opt out of SMS messages.
- Push notifications and location: Control these permissions through your device settings.
Do Not Sell or Share My Personal Information
To the extent OnlyGigz's use of analytics, advertising, or similar tracking technologies qualifies as a “sale” or “sharing” of personal information under applicable law, you may opt out by emailing admin@onlygigz.app with the subject line “Do Not Sell or Share My Personal Information,” or by enabling a recognized opt-out preference signal such as Global Privacy Control (GPC).
Mobile opt-in information and SMS consent are excluded from any sharing described in this Policy and are not shared with third parties for marketing or promotional purposes.
11. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Policy or as required by law.
- Account, profile, and Booking data is retained while your account is active and as needed for legal, tax, and accounting purposes.
- Verification documents are retained only as long as needed for verification and compliance.
- Signed Gig Contracts and transaction/escrow records are retained for recordkeeping and dispute-resolution purposes.
- Device, usage, and cookie data is generally retained for shorter analytics-related periods unless needed for security or fraud investigation.
12. Deletion of Your Personal Information
You can edit or delete most account information directly in the app. To request deletion of your account or other personal data we hold, contact admin@onlygigz.app.
After verifying your request, we will delete applicable information from our active records, subject to exceptions such as:
- Completing a transaction or Booking already in progress.
- Detecting, investigating, or preventing security incidents or fraud.
- Complying with legal or tax recordkeeping obligations.
- Resolving an open dispute between Users.
13. Your Rights & Choices by Jurisdiction
A. California Residents
California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), including rights to know/access, delete, correct, and opt out of certain sales or sharing of personal information, subject to applicable exceptions.
OnlyGigz does not sell personal information for money. Mobile opt-in information and consent are not sold or shared with third parties for marketing or promotional purposes.
B. Louisiana Residents
If OnlyGigz meets the applicability thresholds under the Louisiana Data Privacy Act (LDPA), effective January 1, 2027, Louisiana residents may have rights to confirm whether personal data is being processed, access personal data, correct inaccuracies, delete personal data, receive a portable copy, and opt out of targeted advertising, sale of personal data, or certain profiling.
C. Other U.S. States
If you live in another state with a comprehensive privacy law, you may have similar rights, subject to the requirements and exceptions of that state's law.
D. Nevada Residents
OnlyGigz does not sell covered information as defined under Nevada law. Nevada residents may submit applicable verified opt-out requests by contacting admin@onlygigz.app.
E. International Users
The Platform is intended for use within the United States and is not directed at users located outside the U.S. If you access the Platform from another jurisdiction, your information may be transferred to and processed in the United States.
14. User Contributions
Content you choose to post or share on the Platform — such as your profile, portfolio, availability, and messages — may be shared with other Users and, where applicable, displayed publicly as part of the Platform's normal operation. You share this content at your own risk.
15. Data Security
We use technical and organizational safeguards designed to protect your information, including encryption of sensitive documents, encryption in transit, and role-based access controls. Payment card data is handled directly by Stripe and is not stored on OnlyGigz's own servers.
No transmission over the internet is completely secure, and while we work to protect your information, we cannot guarantee absolute security.
16. Changes to This Policy
We may update this Privacy Policy from time to time. We'll notify you of material changes through the app or by email when appropriate and update the Effective Date above. Continued use of the Platform after a change takes effect constitutes acceptance of the updated Policy.
17. Contact Us
Questions about this Privacy Policy, your personal information, or the OnlyGigz messaging program can be sent to admin@onlygigz.app.
ONLYGIGZ, LLC
5520 Johnston St
Ste K PMB 1008
Lafayette, LA 70503
United States